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Registration & Warranty FAQ's

What devices can I register under this warranty?

Currently we only offer a warranty on Smartphone and Tablet screens up to the amount shown on your product packaging. We do not currently offer a warranty on Smartwatch screens.



Why do I need to register?

In order to activate your warranty on your device, you need to first register your contact and device information with us.



How do I activate my warranty?

To activate your warranty, you must first register your details and your device using the Asfalis Registration App available from either the Apple App Store or the Google Play Store. Once the App is installed, we will request your contact information (name, address and email) so that we can register the warranty to you. Next, we need to you to complete 2 simple tests on your device screen to make sure your screen is intact at the time of registration. Finally, we need to confirm your device information (Make / Model / IMEI) so that we can identify your device correctly and link it to your warranty. Once you have completed these 3 simple steps you will receive a confirmation email confirming your warranty details.



Do I have to download and use the App to register my warranty?

Yes. The App needs to be downloaded for registration to take place. This is because the registration process is device specific and must be done on the device that the warranty is to be applied to. The device will need to go through 2 screen tests in order to validate that the device screen is intact at the time of registration. The registration process also validates the device identity to make sure that the warranty is applied to the correct device.



What information will I need to register my device?

You will need your Warranty Activation PIN included in your product pack and a valid purchase receipt to prove the date of purchase. The registration App will, if given the appropriate permissions test your device screen and collect all the relevant device information. You will also need to provide your personal contact details to that we can register the warranty to you.



Can I use another device other than my own to register my warranty?

No, the App needs to be downloaded onto the device that the warranty will apply to. This is because the registration is device specific meaning that the App will collect the details for the device on which it is running to ensure the warranty is applied to that device only.



What do I do if I have if I have completed the registration on the wrong device?

If you have completed the registration through the App on the wrong device, please open a ticket at https://helpdesk.asfaliswarranty.com with your PIN and your date of registration.



Why do I need to allow certain permissions on my device for the registration?

The reason we ask for certain permissions when you are registering through the App, is purely to enable us to test your device screen and validate your device identity. We cannot collect the required data without your permission. For your security and protection, we ask you to approve each permission separately and we will not proceed with that aspect of the App without such permission. All information requested is required to ensure your device is registered correctly and so that you are protected, in the event you need to make a claim.



What information do you collect through the App.

We collect the contact information you provide, the results of the 2 screen tests, the make/model and identity of your device. We also Geo Locate your device to ensure that it is being registered in the correct region and to assign the correct warranty to it. We do not make calls or send any sort of communication from your device other than that listed above. We do not change or edit any settings within your device.



How do you use my data?

Contact Information is used to register the warranty to the person identified in the contact information provided. The screen test results are used to validate that the device screen is intact at the time of registration and to prevent fraud. The device identity information collected is used to link the warranty to the correct device. We will not share your personal data with any third party other than the insurance underwriter (warranty provider) without your express permission.



What do I do if I'm having technical issues with the App?

If you are experiencing technical issues with the App, the first thing we always advise is to uninstall and reinstall the App. This usually helps to refresh the process on your device. If you have tried this and it hasn't worked, please open a ticket at https://helpdesk.asfaliswarranty.com with the following information so we can escalate this for you. - Make and model of your device. - The version of the Asfalis App that you are using. - The exact point at which you are experiencing issues (e.g. when you are trying to open the App or input your details). - The Tagcode of your App. (You can find this by opening the menu at the top left of your App, you will then see your Tagcode at the bottom of this menu. Please just take a screen shot of this and attach to your response.) - If possible, a screenshot of the issue



How do I know when my registration has been completed?

When you have fully completed the registration process, you will receive a confirmation email with all the details of your warranty. Please read through this email to ensure that all your details are correct.



What do I do if the details on my warranty are incorrect?

If you have noticed that there are details on your warranty that incorrect, please open a ticket at https://helpdesk.asfaliswarranty.com with your PIN and the information that you need to be corrected.



What is covered by the Warranty?

If your device screen breaks within 12 months of the date you purchased your KEY Liquid Glass Screen Protector and you have correctly applied the product and registered that device through the Registration App, then we will pay a contribution towards your replacement screen up to the value stated on your warranty.



What is not covered by the Warranty?

This limited warranty does not cover screen breakage resulting from catastrophic damage that renders the Device inoperable, including but not limited to liquid damage and destruction of the Device. This limited warranty does not cover screen damage that may have resulted from normal wear and tear or misuse/abuse of the Device. This limited warranty does not cover scratches on your Device screen. This limited warranty does not cover damage to your Device screen if the Product has not been properly installed on your Device. Your Device must have the Product installed and in place at the time the Device screen was damaged and when the Device is sent for inspection or when taken to the repair centre of your choice to be repaired. Company will not be liable for any indirect or incidental damages arising from the use of the Product.



When will my coverage begin?

Your limited warranty must have been registered at https://www.protectsyourdevice/key within thirty (30) days of the Product purchase date as set forth on your Product purchase receipt and failure to do so will void the limited warranty. No claim under the limited warranty will be accepted within (30) days of the date of registration. This limited warranty is non-transferable and only applies to the original purchaser and registered Device.



How long does the coverage last?

Your limited warranty coverage starts on the date you purchased the KEY Liquid Glass Screen Protector and is valid for 12 months from that date assuming that it has been registered within 30 days of that purchase date.



How do I file a claim?

If you need to make a claim, please open a ticket at https://helpdesk.asfaliswarranty.com confirming your PIN and your date of registration.



Are there restrictions on where I can get my screen repaired?

The only criteria is that your screen needs to be repaired by a professional instore repair centre and that they can provide you with a valid sales receipt for the full cost of the repair.



Do I have to send my phone off to get it repaired?

No you do not have to send your phone away to be repaired. You can use a local professional instore repair centre and as long as they can provide you with a valid sales receipt for the full cost of the repair.